FREE tealight candle with any purchase! Make your tealight candle selection at checkout.

FAQs

ABOUT ELLE MOSS CO PRODUCTS

What is Elle Moss, Co.?

Elle Moss, Co. is an all-natural home fragrance company created to set the mood in your home, at work, or wherever you may be. Our goal is to keep it simple while using the cleanest ingredients.

What do you scent your candles with?

Our candles are made with phthalate-free essential oils. Phthalate is a chemical compound that is commonly used in cheap fragrance oils, manufacturing of plastics, other pharmaceuticals, and building materials. Research studies have shown that most essential oils can become toxic when they are burned. So to make every effort to be environmentally friendly + sustainable, clean scents that are free from carcinogens, reproductive toxins, and other potentially hazardous chemicals are the best option for our candles.

What is a coconut candle? What are the benefits of coconut wax?

We previously used soy wax in our candles but we have switched to a more plant-based option by using coconut wax. Our coconut candles are made from 100% all-natural coconut wax. Coconut wax is derived from the hydrogenation process. Hydrogenation requires the transformation of coconut oil into wax form.

Benefits:

  • Sustainable - Coconuts do not require pesticides or fertilizer to grow and are harvested by hand. Coconut wax is the most sustainable option for candles because of the way it is being grown and supported by organizations that care about our planet.

  • Unmatched Fragrance Throw - Coconut wax can hold more fragrance in its wax than any other wax. This makes it a great choice for scenting with both fragrance oil and essential oil, although our products are made with phthalate-free essential oils.

  • Slow Burn - We know you’re excited to start your next candle but we want you to enjoy each candle for as long as possible! Coconut candle waxes are slow-burning, with an incredible scent throw through each hour. In this case, you get more bang for your buck!

  • Clean Burn - Coconut wax is non-toxic unlike paraffin wax. As much as we wish it was possible, there’s no candle that won’t give off soot, but coconut wax gives you the cleanest burn possible.

    • Since the scent is released when the wax is melted, using coconut wax ensures that the scent is gradually released. You won’t smell it instantly and it won’t be overbearing.

Can I recycle my jar once I finish burning my candle?

Of course! In fact, we encourage it. Here's a quick video tutorial on how to clean your jar. You can use the jar to create a new candle of your own, a cute planter pot, a pencil/pen holder, or our personal favorite - bathroom storage. Tag us in your photos of your recycled jars on Instagram @ellemossco, we’d love to see how creative you are!

Are your candles vegan and cruelty free?

Yes, our candles are 100% vegan friendly and cruelty free, as they do not contain any animal products, nor have they been tested on animals.

What are Wax Tarts?

We are not currently selling wax tarts at this time but will accept custom orders for them. Contact us here.

Wax tarts, melts, or cubes are scented chunks of wax. They are placed into tart/wax warmers, also called tart burners, where the heat gently and slowly melts the wax and releases the fragrance. The fragrance can last anywhere from several hours to several days. Once the wax loses it scent, remove it from your tart/wax warmers and clean the warmer. From there, you should be good to go to start a new fragrance. See step-by-step how to clean you warmer here!

ORDERS


How long before my order ships?

Please allow 7-10 business days to process your order. If your order was placed after 5 p.m. on a Friday, the processing will begin on the following business day. Please see our shipping policy here for more detailed information.

We follow USPS holiday schedule.

Damaged Orders + Lost Packages.

If you item arrives damaged or is lost during transit, please click here and fill out the form. Please provide your first and last name, your email address, and a detailed description of the issue including your order number. We may request additional information or images of the damages. Without proof, we will not be able to exchange or return the item. Damaged items must reported within 5 days of delivery.

Returns + Exchanges.

At this time, we are not accepting exchanges or returns to follow coronavirus guidelines. Please see more information on returns and exchanges here.

International Shipping.

As of right now, unfortunately, we are not offering international shipping. Please sign up for emails to keep in touch to see when Elle Moss, Co. is going global in the future!