candle care.

Congratulations! You're now the proud owner of a beautiful, handmade candle. Like all new candle owners, you want to provide the absolute best for your candle. Will my candle burn evenly? How do I trim the wick properly to avoid a drowning wick? Don't you worry, we have all your answers right here!


Trim your candle wick approximately 1/4” each time you light the candle. This will ensure that your candles will last longer, minimize soot, and avoid any blooms of the wick. Be sure your candle is placed on a heat-safe surface.

To ensure safety and longevity, be sure to check the bottom of your candle for additional instructions, including details on when to discontinue use.

*Do not allow any wick trimmings, dust, or other debris to collect in the wax pool.

Why is my candle releasing soot?

Soot from a candle is caused when there is incomplete combustion of the fuel. This is a natural condition for any candle. If your candle is consistently releasing soot, it could be a result of carbon build up on the candle wick, not trimming the candle wick at 1/4” before each use, burning the candle for longer than 4 hours at a time, or burning a candle within a drafty area.

When lighting your Elle Moss, Co. candle for the first time, allow the wax pool to melt all the way to the edge of the candle. Failure to complete this step, could result in tunneling of your candle which will limit the life your candle and lessen the chances of an even burn throughout the life of the candle. Wax has “memory,” so if the flame is extinguished with a partial pool, that will prevent a full, even pool from forming in the future.

Why is my candle wick not staying lit?

Sometimes fragrance and wax can cause the wick to clog.

Helpful Tip: Extinguish the flame. wait for the candle to cool, trim the tip of the wick, then twist the wick with your fingers to loosen the cotton within the wick. This will allow the fragrance and the wax to burn freely.

When extinguishing your candle, it is recommended that you dip the wick into the melted wax within the candle and straighten the wick. This will prevent the wick from smoking and will assist with re-lighting for the next use. If you aren’t comfortable with that option, you can use a candle snuffer or simply blow it out.

Please keep in mind that our candles are gently hand-poured and although we make every effort to ensure each candle is consistently made, every candle is unique and different.

What are the ingredients of my candles?

Elle Moss, Co. candles are carefully hand poured with 100% all natural coconut wax(previously used soy wax), phthalate-free essential oils, flat braided, lead and zinc free cotton wicks, and a little bit of love & soul.